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  Return Policy  
 

Standard Return Policy

Le Chef Cookware 100% Satisfaction Guarantee allows you to return any product within 30 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees).

You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products.

In order to initiate a return, you must first contact us via EMAIL or by phone 877-968-7999 to obtain a valid RMA (Return Merchandise Authorization) before sending out the return product(s).

If the return is a result of our error or defective product, we will grant a replacement to fix the issue or a full refund upon receiving returning package.

If the return is a result of delivery damage, you must contact us immediately within 7 days after the day of package delivery. We will have the shipping carrier to contact you for inspection on the damage package and send you another package for replacement.

If the return is not a result of our error nor delivery damage and you initiate a return of an unopened item within 30 days of delivery, we refund the full cost of the merchandise minus the original shipping charge.

For a return (New or Unopened) after 30 days of delivery, we grant refunds minus 30% of the item’s value for restocking fee. Refunds may also be deducted for the original and return shipping charges. You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.

* Please note that all return packages must be well packed and protected as it delivered and insurance recommended. We do not responsible for any lost or damage resulting on returning packages.

 

 
 

 

Why Cook With Cast Iron Cookware ? It is very simple! Cast iron traps and retains the natural moisture of foods. Roasts come out juicier and baked breads are moist in the inside and crusty on the outside. Baking in a cast iron Dutch oven simulates industrial ovens found in professional bakeries, which uses auto steam injection systems. Foods can also be kept hot for longer periods of time because the cast iron will retain heat 10 times longer than regular stainless steel pots. You have not truly experienced old fashioned cooking like in olden times until you cook with cast iron. And now with Porcelain enamel cast iron, with its ease of cleanup and healthy properties, fuses old world characteristics with modern technology. If you have any question, please call our toll free number 1-877-968-7999 or email us at info@lechefcookware.com 

 
 
 

 
 
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