To ensure the fastest shipping with the lowest cost, we are using UPS and UPS LTL Freight as our primary shipping methods. This discounted shipping cost by UPS Ground further ensures that you will receive your order as fast as possible with minimum shipping cost.
All shipments, unless specifically denoted, are curb-side shipments. All larger shipments (pallet sized shipment), shipped via UPS freight LTL and truckload will require a signature at the time of delivery. LeChef Cookware can not be held responsible for damages that may occur during delivery. It is the customer’s responsibility to inform us of any problems with this type of delivery at the time of receipt of the products. LeChef Cookware is not responsible for shipping costs on merchandise not delivered due to a shipping company’s inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.
Remote or hard-to-reach areas (example: Martha's Vineyard, etc.) may incur additional shipping fees.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
When shipped to US locations, except for Alaska and Hawaii. All Alaska and Hawaii shipments are sent via UPS standard or worldwide express, and as such require an individual quote. Shipments to Canada, shipments are sent via UPS Standard. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).
The customer is responsible for all duties and tariffs on Canadian, Alaska and Hawaii shipments.
We use UPS Ground for smaller items, and larger items will be shipped as a palletized order by UPS freight. Please contact us for a freight shipping quote prior an order is placed. We will let you know the size and weight of the pallet and approximately how many days does it take UPS freight to deliver your order. The shipping cost calculated is always based on size and weight of your order and your location. We do Not do free shipping. All tracking number will be sent via email along with shipment notification.
Once a shipment is in the hands of the UPS and near delivery date, we cannot change shipping addresses, we cannot make a delivery happen on a specific day, and we can only approximate delivery times. If for some reasons, you must make a change to the delivery address, you will have to notify us the same day when the order is placed, and no later than the next day. There will be some fee applied for changing the route by UPS depends on where the address you want to change to.
Please check your package or pallet upon receipt. If, upon inspection of a shipment, the product itself is visibly damaged, call us while the driver is still there! Please open the package upon receipt, before the driver leaves if possible, and inspect for damages. If you discover damage upon opening the box, call us right away and note any damages on the delivery receipt! This way, we have proof that the item was damaged by the shipping company and not by the customer. Doing these things will expedite receipt of a replacement product on your end, and reimbursement from the shipping company on our end. If you live in a large metropolitan area, difficulty in shipping may increase shipping prices. We will notify you before any additional charges are made if this is the case. If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later.